View Our Website View All Jobs

Sales Support Specialist

As a Sales Support Specialist you are instrumental in supporting the diverse functions of our inside sales team and, in doing so, you rely on your keen sense of organization, account management and customer-centric communication skills to perform a variety of pre and post sales related activities. Responsibilities include: being a dedicated and reliable support resource to your assigned sales reps, preparing documents/ PowerPoints, and other materials for client presentations, producing/ researching data that supports the sales process, following up directly with clients, educating new clients on how to best use our products via online tutorials and organizing logistics for sales events and client meetings. This role calls for an individual with a strong work ethic, an affinity for multi-tasking and a deep desire to support others in realizing their success. Our ideal candidate has a can-do attitude, is a team-player who also works well independently, has excellent communication skills, a good eye for detail and has outstanding organization skills.

Duties and Responsibilities:

  • Provide support to sales reps on a variety of pre and post-sale projects as well as keep Reps informed of account activity, outstanding issues and requests from clients
  • Respond promptly to client inquiries and work with sales representatives to ensure all client-related inquiries are dealt with in a timely and satisfactory manner; follow up on issues as needed to ensure that they are suitably resolved
  • Use your excellent relationship building and communication skills to build relationships with clients via phone and email
  • Deliver a superior customer experience in order to contribute to account retention and growth
  • Update and maintain customer/ account information in CRM  CRM (Salesforce.com)
  • Provide informal product  trainings  via email, phone and/or webinar upon request
  • Create presentation materials for events and meetings
  • Track and maintain contracts
  • Present product trainings, periodically, to new customers via WebEx
  • Coordinate meetings, trainings and other event logistics
  •  Required Skills, Knowledge, and Experience:

Bachelors degree

  • 3+ years of experience in high-end client service (non-retail), sales support or other high-end/ fast paced administrative function.   Previous experience supporting an inside or outside sales is a strong plus!
  • The ability to effectively set and manage multiple priorities as well as strong time-management skills
  • Excellent communication and interpersonal skills
  • Experience with MS Excel, Power Point, and Word
  • Previous Salesforce.com experience a plus 
  • Exceptional customer service skills; good listener, excellent follow-up and follow through and willing to support and help others
  • Diligent, efficient, motivated, extremely well organized and proactive
  • A positive ‘can-do!’ attitude
  • A passion for languages and/or publishing is a plus

 

Why join us? We at Vista Higher Learning are proud to say that we’re not just another publisher. We’re the leading specialized language publisher for U.S. and Canadian higher education and secondary school markets whose first-hand knowledge of languages and diverse cultures sets us apart from other publishers. We’re passionate about developing educational materials that incorporate authenticity and culture. We bring a fresh new approach to teaching languages by integrating technology, design, content, and pedagogy to make learning easier, more practical, and more rewarding. With current programs in Spanish, French, Italian and German Vista Higher Learning is committed to helping people communicate across languages and cultures.

Our benefits package includes life/health/dental/vision insurance, 401(k), educational assistance, PTO and paid holidays. Our benefits package includes life/health/dental/vision insurance, 401(k), educational assistance, PTO and paid holidays. Plus we offer all sorts of fun perks such as monthly chair massages, company lunches, onsite cardio and strength training classes and much more!

Vista Higher Learning is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, age, color, religion, sexual orientation, gender identity, national origin, physical or mental disability, and/or protected veteran status or other characteristics protected by applicable law

Read More

Apply for this position

Required*
Apply with Indeed
Attach resume as .pdf, .doc, .docx, .odt, or .rtf (limit 5MB) or Paste resume

Paste your resume here or Attach resume file

To comply with government Equal Employment Opportunity / Affirmative Action reporting regulations, we are requesting (but NOT requiring) that you enter this personal data. This information will not be used in connection with any employment decisions, and will be used solely as permitted by state and federal law. Your voluntary cooperation would be appreciated. Learn more.
Gender
Race/Ethnicity

Invitation for Job Applicants to Self-Identify as a U.S. Veteran
  • A “disabled veteran” is one of the following:
    • a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or
    • a person who was discharged or released from active duty because of a service-connected disability.
  • A “recently separated veteran” means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.
  • An “active duty wartime or campaign badge veteran” means a veteran who served on active duty in the U.S. military, ground, naval or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.
  • An “Armed forces service medal veteran” means a veteran who, while serving on active duty in the U.S. military, ground, naval or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.
Veteran status
I IDENTIFY AS ONE OR MORE OF THE CLASSIFICATIONS OF PROTECTED VETERAN LISTED ABOVE
I AM NOT A PROTECTED VETERAN
I DON’T WISH TO ANSWER

Voluntary Self-Identification of Disability
Voluntary Self-Identification of Disability Form CC-305
OMB Control Number 1250-0005
Expires 1/31/2020
Why are you being asked to complete this form?

Because we do business with the government, we must reach out to, hire, and provide equal opportunity to qualified people with disabilities.i To help us measure how well we are doing, we are asking you to tell us if you have a disability or if you ever had a disability. Completing this form is voluntary, but we hope that you will choose to fill it out. If you are applying for a job, any answer you give will be kept private and will not be used against you in any way.

If you already work for us, your answer will not be used against you in any way. Because a person may become disabled at any time, we are required to ask all of our employees to update their information every five years. You may voluntarily self-identify as having a disability on this form without fear of any punishment because you did not identify as having a disability earlier.

How do I know if I have a disability?

You are considered to have a disability if you have a physical or mental impairment or medical condition that substantially limits a major life activity, or if you have a history or record of such an impairment or medical condition.

Disabilities include, but are not limited to:

  • Blindness
  • Deafness
  • Cancer
  • Diabetes
  • Epilepsy
  • Autism
  • Cerebral palsy
  • HIV/AIDS
  • Schizophrenia
  • Muscular dystrophy
  • Bipolar disorder
  • Major depression
  • Multiple sclerosis (MS)
  • Missing limbs or partially missing limbs
  • Post-traumatic stress disorder (PTSD)
  • Obsessive compulsive disorder
  • Impairments requiring the use of a wheelchair
  • Intellectual disability (previously called mental retardation)
Please check one of the boxes below:

You must enter your name and date
Your Name Today's Date
Reasonable Accommodation Notice

Federal law requires employers to provide reasonable accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job or to perform your job. Examples of reasonable accommodation include making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment.


iSection 503 of the Rehabilitation Act of 1973, as amended. For more information about this form or the equal employment obligations of Federal contractors, visit the U.S. Department of Labor's Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.


PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.